Thank you for your patience and understanding during the global information outage that occurred on July 19. At ExamOne and Quest, we recognize how vital uninterrupted service is to our life insurance partners, applicants, and clients. When unexpected challenges arise, our priority is always to ensure that the life insurance process continues as smoothly and securely as possible.
Following the outage, our teams worked tirelessly around the clock to respond, recover, and fully restore all affected systems. We’re pleased to share that operations have now been successfully restored, and we are resuming our normal services. However, as we continue to stabilize and optimize our systems, you may experience minor, short-term delays in laboratory turnaround times. Please rest assured that every effort is being made to return to full functionality as quickly as possible.
Applicants are encouraged to visit our ExamOne offices and Patient Service Centers (PSCs) as usual. To support those affected by rescheduled appointments, many PSC locations will be offering extended hours in the coming days. We appreciate your patience and understanding as we work through what may be a period of increased traffic early in the week.
If you have any specific questions or need assistance, please don’t hesitate to reach out to your dedicated ExamOne representative, who will be happy to provide updates and personalized support.
At ExamOne, our mission is to empower life insurers and applicants through reliability, precision, and care—even when faced with unexpected disruptions. We truly value your continued trust and partnership. Together, we remain committed to protecting more families and helping people access the life insurance coverage they deserve—one exam, one insight, and one life at a time.